Front Office Manager - Luxury Hotel in Bali

Join Pakubuwono’s groundbreaking expansion into Bali’s luxury hospitality scene! As a Front Office Manager, you will play a pivotal role in shaping the guest experience at our new, high-end hotel project in Canggu. This is a rare opportunity to lead a dynamic team and ensure our guests receive exceptional service from the moment they arrive until they depart. With a focus on efficiency, professionalism, and a keen eye for detail, you will be responsible for managing all front office operations, including check-in/out, guest services, and resolving any issues that may arise.

Our hotel is set to redefine luxury hospitality in Bali, and we are looking for a Front Office Manager who is passionate about creating memorable experiences for our guests. This role offers a competitive salary, a dynamic work environment, and the chance to be part of a prestigious brand. If you are a seasoned professional with a strong background in hospitality and a commitment to excellence, we invite you to apply and join us in making our hotel a success.

📋 Tanggung Jawab Pekerjaan

• Manage all front office operations, including check-in and check-out processes, ensuring a seamless and efficient guest experience.
• Oversee the daily operations of the front desk, including guest services, reservations, and room assignments.
• Coordinate with housekeeping, food and beverage, and other departments to ensure timely and efficient service delivery.
• Handle guest complaints and concerns, resolving issues promptly and professionally to maintain guest satisfaction.
• Monitor guest feedback and implement improvements to enhance the overall guest experience.
• Maintain accurate and up-to-date guest records using hotel management software such as PMS (Property Management System).
• Ensure compliance with hotel policies and procedures, as well as local regulations.
• Lead and mentor a team of front office staff, providing training and support to ensure high standards of service.

🎓 Kualifikasi & Syarat

• Minimum of 5 years of experience in front office management in the hospitality industry, preferably in a luxury hotel setting.
• Proven track record of managing front office operations efficiently and effectively.
• Strong leadership and team management skills, with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills, with the ability to handle guest interactions professionally and diplomatically.
• Proficiency in English, both written and spoken, is essential.
• Familiarity with hotel management software such as PMS (Property Management System) is a plus.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Commitment to delivering exceptional guest service and maintaining high standards of professionalism.

🛠️ Keahlian

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