Customer Relationship Management Specialist (Luxury Automotive)

Join Porsche Singapore Pte. Ltd. as our Customer Relationship Management (CRM) Specialist in the breathtaking island of Bali! This is a unique opportunity to blend your passion for luxury automotive with cutting-edge CRM strategies in one of the world's most vibrant destinations. As a CRM Specialist, you'll be at the heart of our customer engagement efforts, ensuring that every interaction with our clients is seamless, personalized, and memorable.

Porsche Singapore Pte. Ltd. is a leading automotive brand known for its commitment to excellence and innovation. With a rich history spanning over a century, we are dedicated to delivering the best in luxury vehicles and exceptional customer service. In Bali, we are building a dedicated team to support our growing customer base in Indonesia, and we are looking for a talented CRM Specialist to join us in this exciting journey.

In this role, you will work closely with our sales, service, and marketing teams to implement and optimize our CRM system, Salesforce. Your daily tasks will include managing customer data, analyzing customer behavior, and developing strategies to enhance customer satisfaction and loyalty. You will also be responsible for maintaining our customer database, ensuring data accuracy, and providing regular reports to senior management.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain customer data in Salesforce, ensuring accuracy and completeness.
• Analyze customer behavior and trends to identify opportunities for improvement in customer engagement.
• Develop and implement CRM strategies to enhance customer satisfaction and loyalty.
• Collaborate with sales, service, and marketing teams to ensure seamless customer interactions.
• Provide regular reports and insights to senior management to support data-driven decision making.
• Stay up-to-date with the latest CRM trends and best practices to continuously improve our CRM processes.
• Assist in the development and implementation of new CRM tools and technologies.
• Provide exceptional customer service and support to our clients.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in a CRM or customer service role, preferably in the automotive industry.
• Proficient in Salesforce, with a strong understanding of CRM best practices and data management.
• Excellent analytical and problem-solving skills, with the ability to interpret data and provide actionable insights.
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Fluent in English, both written and spoken, with good knowledge of Bahasa Indonesia.
• Certification in Salesforce or CRM-related certifications is a plus.
• Passion for luxury automotive and a commitment to delivering exceptional customer experiences.

🛠️ Keahlian

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